Services Offered

Customer Experience, Made Actionable.
I help B2B and B2C teams transform customer feedback into clarity, strategy, and impact.

I partner with founders and their CX, Go-To-Market, and Product teams who want to make their customer experience a signature of their brand.

Whether you want to start a new CX program, make sense of feedback you have already gathered, or map out the journey your customers take with you, I can help.

Services include:

• CX Program Design — build or evolve programs tied to your real business outcomes.
• Customer Journey Mapping — Identify key friction points and moments that matter.
• Feedback Analysis & Insights Reporting — Analyze data to identify themes, sentiment, and root causes.
• Mentorship & Volunteer Opportunities — Support for nonprofits and early-career CX professionals.

Not sure where to start? I’m happy to talk through your needs and see if there’s a fit. Just drop me a message and let’s start the conversation.